I was particularly impressed with one of our Mr. Rooter Plumbing technicians in Houston. He showed me what really caring about the customer is all about. Donny Follett went the extra mile (literally!) for one of our customers. You see…the customer was in a wheel chair, and was talking about how good a cheeseburger from McDonald’s would be. Mr. Follett thought about how he could make the day a little better so he went to McDonald’s on his break and bought our customer a quarter pounder with cheese combo meal. And he didn’t stop there – the next morning, Mr. Follett brought the customer breakfast from McDonald’s too.
I would like to take this moment to thank Mr. Follett for brightening the day of one of our customers. To me, providing outstanding customer experiences is the most important part of this company. One of our Code of Values is…Treating others as we’d like to be treated. When someone calls Mr. Rooter Plumbing they are usually having a bad day because their plumbing has created some sort of an emergency that has interrupted the day – or worse the night. Our goal at Mr. Rooter Plumbing is to turn your bad day into a good one. Mr. Follett’s story reminds me that it’s not always about plumbing. Sometimes it’s a smile or helping someone change the batteries to their smoke alarm they cannot reach…and sometimes it’s a trip to McDonald’s. I am delighted and proud to have him as one of our ambassadors of the Mr. Rooter brand.
If you have a great experience like this with Mr. Rooter, (or another company who really wowed you) we’d love hearing about it! You can always email us at MrsRooterBlog@MrRooter.com.
Here’s wishing you a world class day.